Like Night & Day!

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August 31, 2006 at 9:22 pm

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My service experience at

this morning was absolutely terrific. I couldn’t be more pleased with their service department and staff, and I am so very glad to be able to finish piling the dirt atop the coffin that is the-dealership-that-must-not-be-named ().

In the interest of saving my sore wrists, I’ll simply repost here the message I sent this evening to Jordan Ford’s service department to convey my appreciation for their professional, pain-free approach to customer service:

Please pass this on to the Service Manager and anyone else whom you feel should receive the kudos:

I wanted to share a note to express my satisfaction with the service performed today (Thursday, August 31, 2006) on my 2006 Ford Escape Hybrid to have a nail puncture in my tire repaired and receive my 5,000 mile scheduled maintenance (tire rotation).

I was especially pleased to note that an email I’d sent late on Wednesday

to inform the service department I would be coming in sometime before noon was in fact relayed, and that I even had a service advisor assigned prior to my arrival.

In this day and age, it’s all too often that email sent to a business goes ignored. It was a pleasant surprise to see that Jordan Ford’s email service department contact was not just another black hole/dead end.

Further, every single person I interacted with at Jordon Ford — from the moment I pulled my vehicle up the service drive to the moment I drove away — was cheerful, approachable and helpful.

The service department appeared efficient and well-staffed, and the service on my vehicle was performed promptly and professionally without drama or pressure.

I live across town, off Blanco Road and 1604, but I will gladly drive the 14 miles to Jordan Ford to continue to experience the kind of quality customer service and professional care that I experienced today. You have literally restored my faith in Ford service and Ford Motor Company in general, at a time when my faith was at an all-time low due to absolutely abysmal customer service experience with my vehicle in July at Northside Ford – a dealership my husband and I can no longer in good conscience trust our Ford vehicles to.

Jordan Ford has set the bar high, showing it knows the value of a customer and how to provide quality customer service. I am so pleased to be able to share my positive experience with you and commend your staff for their dedication and quality service.

I cannot begin to name all the people I interacted with during my brief couple hours’ at Jordan Ford this morning during my service, but everyone from my service advisor Jonathan Cordero to the service desk operator and service cashiers were terrific. All deserve a pat on the back for the work they do.

Walking into your service department was a huge contrast from my experience at the other dealership (like night and day!) and I’ve learned that convenience in location is no substitute for real, honest, quality work and dependable people.

Thank you _very_ much.

You have earned a long-time customer, and restored my confidence in taking my pride and joy vehicle (my first new vehicle in 15+ years) to people who value its care almost as much as I do.

Have a terrific Labor Day weekend!

Sincerely,

– Shannon Moore

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