August 31, 2006 at 9:22 pm
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My service experience at
this morning was absolutely terrific. I couldn’t be more pleased with their service department and staff, and I am so very glad to be able to finish piling the dirt atop the coffin that is the-dealership-that-must-not-be-named ().
In the interest of saving my sore wrists, I’ll simply repost here the message I sent this evening to Jordan Ford’s service department to convey my appreciation for their professional, pain-free approach to customer service:
Please pass this on to the Service Manager and anyone else whom you feel should receive the kudos:
I wanted to share a note to express my satisfaction with the service performed today (Thursday, August 31, 2006) on my 2006 Ford Escape Hybrid to have a nail puncture in my tire repaired and receive my 5,000 mile scheduled maintenance (tire rotation).
I was especially pleased to note that an email Iâ€™d sent late on Wednesday
to inform the service department I would be coming in sometime before noon was in fact relayed, and that I even had a service advisor assigned prior to my arrival.
In this day and age, itâ€™s all too often that email sent to a business goes ignored. It was a pleasant surprise to see that Jordan Fordâ€™s email service department contact was not just another black hole/dead end.
Further, every single person I interacted with at Jordon Ford — from the moment I pulled my vehicle up the service drive to the moment I drove away — was cheerful, approachable and helpful.
The service department appeared efficient and well-staffed, and the service on my vehicle was performed promptly and professionally without drama or pressure.
I live across town, off Blanco Road and 1604, but I will gladly drive the 14 miles to Jordan Ford to continue to experience the kind of quality customer service and professional care that I experienced today. You have literally restored my faith in Ford service and Ford Motor Company in general, at a time when my faith was at an all-time low due to absolutely abysmal customer service experience with my vehicle in July at Northside Ford â€“ a dealership my husband and I can no longer in good conscience trust our Ford vehicles to.
Jordan Ford has set the bar high, showing it knows the value of a customer and how to provide quality customer service. I am so pleased to be able to share my positive experience with you and commend your staff for their dedication and quality service.
I cannot begin to name all the people I interacted with during my brief couple hoursâ€™ at Jordan Ford this morning during my service, but everyone from my service advisor Jonathan Cordero to the service desk operator and service cashiers were terrific. All deserve a pat on the back for the work they do.
Walking into your service department was a huge contrast from my experience at the other dealership (like night and day!) and Iâ€™ve learned that convenience in location is no substitute for real, honest, quality work and dependable people.
Thank you _very_ much.
You have earned a long-time customer, and restored my confidence in taking my pride and joy vehicle (my first new vehicle in 15+ years) to people who value its care almost as much as I do.
Have a terrific Labor Day weekend!
– Shannon Moore
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